Privacy Policy

Last updated: May 27, 2026

1. Introduction

DuckSpark ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or purchase our products.

2. Information We Collect

We collect the following information when you make a purchase:

  • Name — to personalise your license record.
  • Email address — to deliver your license key and send support communications.
  • Purchase metadata — plan type and transaction details provided by Paddle.

Payment information (card numbers, billing address) is collected and processed exclusively by Paddle and is never transmitted to or stored by DuckSpark.

3. How We Use Your Information

  • To issue and manage your license key.
  • To send transactional emails (license delivery, renewal reminders).
  • To respond to support requests.
  • To comply with legal obligations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services:

  • Paddle — Merchant of Record that processes all payments. Their privacy policy applies to payment data: paddle.com/legal/privacy
  • Supabase — We store license records (key, plan, email) in a Supabase-hosted database. Data is stored in a secure, access-controlled environment.

5. Data Retention

We retain license and customer records for as long as necessary to provide support and comply with legal obligations. You may request deletion of your data by contacting us at support@duckspark.com.

6. Cookies

Our website uses only essential cookies required for navigation. We do not use tracking or advertising cookies.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to processing of your data.

To exercise any of these rights, email support@duckspark.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance.

9. Contact

If you have questions about this Privacy Policy, contact us at support@duckspark.com.